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Job Responsibilities:

-Solve common technical issues using remote connections.

-Assist field agents for solving technical issues.

-Knowing our product(s) inside and out to answer customer and agent queries.

-Build sustainable relationships and trust with customers through open and interactive communication.

-Identify pattern for the solution of the issues and prepare documentation.

-Appropriate and timely follow-ups wherever required.

-Escalate unresolved queries to respective departments for accurate redressal.

-Responding promptly to customer and agent inquiries.

-Keeping records of customer interactions, comments, and complaints.

-Resolve customer complaints via phone, email, or text.

-Ensure customer satisfaction and provide professional customer support.

-Appropriate and timely follow-ups wherever required.

Employment Status:

Full-time

Educational Requirements

SSC

Skills Required: Computer skill, Customer Support/ Client Service

Experience Requirements:

Freshers are also encouraged to apply.

At most 1 year(s) will prefer

Additional Requirements:

Age 18 to 25 years

Females are allowed to apply

Proactive, Self-motivated & Honest.

Job Location:

Dhaka

Salary:

Negotiable

Timely salary payment.

Others benefits are in company rules.